Structured ticketing
Log equipment, process, quality and facilities issues with categories, photos, plant/line tags and priority levels.
Technical Issue Tracker
Industrial issue tracking software for plant and maintenance teams
ABT Consultancy Services builds technical issue trackers so factories stop losing breakdowns, quality complaints and operational problems in WhatsApp chats and paper registers.
Give every issue an owner, priority, SLA clock and closure trail. Supervisors escalate faster, maintenance sees the backlog clearly, and management reviews recurring failure patterns with real data.
SLA and escalation
Assign owners, track response and resolution timers, and escalate overdue tickets automatically.
Root cause and reports
Capture fix notes, RCA, spare usage signals and dashboards for recurring failures by machine or shift.
Problems this system fixes
- Breakdowns reported in chats with no status or ownership
- Same machine issues recur without a searchable history
- Maintenance workload is invisible until something critical stops
- Management reviews rely on memory instead of ticket metrics
Who uses it
- Maintenance and utility teams
- Production supervisors and shift in-charges
- Quality teams escalating process defects
- Plant heads reviewing SLA and backlog trends
Frequently asked questions
What is a technical issue tracker for factories?
A plant-focused ticketing system for equipment and operational issues with priority, SLA, ownership, escalation and closure history.
How is it different from generic helpdesk tools?
It maps to plants, lines, machines and shifts, and can connect to production downtime or quality events — not only IT tickets.
Can tickets link to production tracking?
Yes. Downtime events can create or update tickets so operations and maintenance share one trail.